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Macy's Credit Customer Service 888-257-6757; Mon-Sun 9 AM–12 AM ET; TDD/TTY for the Hearing Impaired 711; Calls are monitored or recorded for quality assurance purposes. If you need Macy's Customer Service for an order related question or concern please call 800-289-6229
Contact Credit Customer Service. Where can I check the credit limit or available credit for my Macy’s Credit Card online? How do I dispute Unauthorized or Fraudulent charges on my Macy's Account? Why are some Macy's Credit Cards not red?
Contact Credit Customer Service. Where can I check the credit limit or available credit for my Macy’s Credit Card online? How do I dispute Unauthorized or Fraudulent charges on my Macy's Account? Why are some Macy's Credit Cards not red?
If you have concerns about anyone with access to your Macy’s sign-in seeing your information, you should change the password associated with your Macy’s sign-in, or contact customer service at 1-888-257-6757, TDD/TTY for the Hearing Impaired 711, to discuss additional options.
The Macy's Credit Card is a store credit card that lets you earn points when you use it for purchases at Macy's. The Macy's Credit Card offers 2 points per $1 spent for Silver members, 3 points per $1 spent for Gold members, and 5 points per $1 spent for Platinum members.
Earn rewards inside and outside of Macy's with Macy's American Express. Plus, enjoy travel and entertainment benefits too!
Alerts will come from Macy's Credit Card Alerts, and you can text STOP to 81454 to stop Alerts, or text HELP to 81454 to receive help. For questions about the services provided, you can call 1-888-257-6757. Message and data rates may apply, and message frequency varies by account settings.
Customers outside the U.S., Canada & Puerto Rico call collect: 1-727-556-5758. Have your Macy’s account number on hand. You can also request statements & other credit card-related information. Learn about the benefits of applying for a Macy's credit card and how you can save up to 25%.
You can reach Macy's Credit Card customer service either through their online chat or over the phone at (888) 257-6757. For hearing impaired, you can use the Telecommunications Relay Services to contact Macy's Credit Card customer service by dialing 711.
Our Virtual Agent is available to assist 24 hours a day. Should you need to speak to a live representative please chat with us during Macy's business hours 9:00 AM — 12:00 AM ET (Holiday exceptions may apply).