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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   A call center in Lakeland, Florida. Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat.

3. Customer engineer - Wikipedia

   en.wikipedia.org/wiki/Customer_engineer

   Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...

4. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

5. Customer Service Job Description - AOL

   www.aol.com/news/2010-10-15-customer-service-job...

   For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help. ... Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM.

6. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

7. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, large help desks have several teams that are experienced in working on different issues. The queue manager will assign an issue to one of the specialized teams based on the type of issue raised.