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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Sennheiser electronic GmbH & Co. KG (/ ˈzɛnhaɪzər /, German pronunciation: [zɛnˈhaɪ̯zɐ]) is a German audio equipment manufacturer headquartered in Wedemark. Sennheiser specializes in equipment for both the consumer and professional audio markets, including microphones, headphones, and loudspeakers. Founded in 1945 by Fritz Sennheiser ...
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A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
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