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Call: 1-505-998-3793. All calls made to this number from a T-Mobile handset are free from roam, airtime, or long-distance charges. All other phones and landlines will be subject to additional charges. Customer care representatives are available daily from 3:00 a.m. to 10:00 p.m. PT.
General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. T-Mobile High Speed Internet Support.
How to access our total support experience, including Team of Experts: Call us. Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call. Message us. Send us a message in the T-Mobile app, My T-Mobile, or Apple Business Chat. Get the app.
Manage your account online to make payments, change your services, and general account management options. Go to www.prepaid.t-mobile.com. Select My T-Mobile. Select Log in or Sign up. Check out the T-Mobile ID page for more information. Select Line details in the MyT-Mobile option in the menu on your account homepage.
Discover the latest T-Mobile prepaid phone plans, with unlimited talk and text, high-speed data on our 5G network. Learn more now!
New T-Mobile customer. If you are new to T-Mobile, it is easy to sign up online. If you have any questions, Contact Us. Existing T-Mobile Prepaid account. If you have an existing T-Mobile Prepaid account, you can change to a Connect by T-Mobile UNL Talk & Text plan.
Prepaid. Activate your account; Prepaid plans; Refill your account; Self-service options
Redeem a refill card: Enter the code of a purchased T-Mobile Prepaid refill card. Refill now : Use a credit or debit card to refill your account balance without logging into your account. Pay using the IVR : Dial *ADD from your T-Mobile device or call 1-877-720-5195.
Learn about T-Mobile Prepaid self-service options to make payments, get usage balances, and more.
Get our best prices on prepaid phone service starting at just $15/Mo. with Connect by T-Mobile. No contracts. No credit checks.