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Instructions. Reseat the USB cable or wireless USB receiver. When you have a wireless USB or Bluetooth mouse, install new batteries. Insert the USB cable or wireless USB receiver into another USB port to test. Save any data, close any open programs, and restart the computer. When your Wired USB, Wireless USB, or Bluetooth mouse is not working ...
In Windows Search, type Bluetooth. Click Bluetooth and other device settings. The Settings window appears. Click Bluetooth & other devices. Ensure that the Bluetooth is turned on. From the list of devices, click Dell Mouse. Note: If Mouse MS5320W is not listed, ensure that the pairing mode is enabled on the mouse.
Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on. Restart your computer. Ensure that the distance between your computer and the wireless mouse is within 0.5 meters. Keyboard buttons do not work.
If you still experience connection issues, restart your computer. Press and release the Bluetooth button on the mouse and receiver. Wait a minimum of 20 seconds. Press and release the Bluetooth button on the keyboard and receiver. Check Bluetooth enabled in BIOS (Tap the <F2> key at the Dell logo on start-up.
Check the battery level. If the mouse uses a rechargeable battery, ensure that thebattery is fully charged. If the battery is exhausted, replace it with a new one. Turn off the mouse, and then turn it on. Check if the batterystatus light is flashing amber 10 times, indicating that the battery power is low.
This guidance covers the following Dell Wireless Keyboard and Mouse Models: KM7120W - Dell Compact Wireless Combo (keyboard and mouse) MS3320W - Dell MS3320W Mobile Wireless Mouse Usage and Troubleshooting guide; MS5120W - Dell Travel Wireless Mouse; MS5320W - Dell Multi-Device Wireless Mouse MS5320W Usage and Troubleshooting Guide; Back to Top
Right on all devices one by one and select uninstall. Right click again and select scan for hardware changes. Once the devices ate listed, right click on them and select update drivers, select option to select driver automatically. (Windows will connect to it's drivers database and try to install relevant drivers.
Multi-Device Features. Connect up to three devices with this keyboard and mouse combo. The dual-mode RF 2.4 GHz and Bluetooth 5.0 connectivity let you effortlessly switch across devices with the connection-mode key or button on your keyboard and mouse.
Select Add device > Bluetooth. Select Dell MS900 and add it. If adding the wireless mouse is not successful, restart the computer and repeat the steps. Dell Pair notification does not open when a Bluetooth device is turned on for the first time. Windows 10 (version 19041) is the oldest version to support Dell Pair.
Ensure that the USB receiver is directly connected to your computer. Avoid using the port replicators, USB hubs, and so on. Change the USB port. Unable to pair the keyboard or mouse with your computer. Check the battery level. If the device uses the rechargeable batteries, ensure that the batteries are fully charged.