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The Army & Air Force Exchange Service (AAFES, also referred to as The Exchange and The PX or The BX) provides goods and services at U.S. Army and Air Force installations worldwide, operating department stores, convenience stores, restaurants, military clothing stores, theaters and more across 50 U.S. states and more than 30 countries.
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Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [ 1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...
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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
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