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Customer service representatives are available to assist you Monday - Friday, 8 AM - 6 PM (ET and CT) at (800) 444-5445. Calling from overseas? Use the exit code of the country you are calling from, and then dial 1 (502) 318-9986.
The Humana Military app makes it easier than ever to access claims, referrals and authorizations, payment options, in-network care and more. See what else there is to discover or download now to start exploring! Humana Military offers military healthcare for the TRICARE East Region.
TRICARE East providers learn more about the programs Humana Military offers to improve and sustain the health of our beneficiaries. Read the official notification for providers transitioning to the West in the new TRICARE contracts.
Humana Military, in partnership with TRICARE, is proud to serve beneficiaries in the East Region. Beneficiaries can find information on benefits, referrals, plan options and more here. Log in or register
An assigned civilian PCM works with Humana Military to issue a referral or authorization for all services they are unable to perform. Urgent care does not require a referral if you see a TRICARE-authorized provider (network or non-network).
Humana Military offers self-service tools for beneficiaries, providers and government associates. Log in here.
Customer Service TRICARE East Region PO Box 8923 Madison, WI 53708-8923 Hours of operation: 8 AM to 7 PM ET Phone: (800) 444-5445 Fax: (608) 221-7536. Reconsideration FAQs
Alternatively, you may submit your written request with the required information by fax or mail: Fax: (877) 850-1046. If you have any health insurance other than TRICARE, it is called Other Health Insurance (OHI). By law, TRICARE pays after all other health insurance except in certain instances.
When logged in to self-service, you can start a chat session with our customer service representatives or send a secure message. Our chat tool is available Monday - Friday, 8 AM to 6 PM and the secure messaging feature can be utilized 24 hours a day, 7 days a week.
Representatives are available Monday - Friday 8AM - 6 PM (ET and CT). See provider education, resources, policy information and more. View network providers, telemedicine options and ABA care. Access provider resources such as FAQs, forms and more.