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Open Shortest Path First (OSPF) is a routing protocol for Internet Protocol (IP) networks. It uses a link state routing (LSR) algorithm and falls into the group of interior gateway protocols (IGPs), operating within a single autonomous system (AS). OSPF gathers link state information from available routers and constructs a topology map of the ...
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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
AT&T said Friday that data was breached from “nearly all” of its cellular customers and the customers of wireless providers that used its network between May 1, 2022, and October 31, 2022. The ...
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The call and text message records from mid-to-late 2022 of tens of millions of AT&T cellphone customers and many non-AT&T customers were exposed in a massive data breach, the telecom company ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1] Regarding technology products such as mobile phones, televisions, computers, software products or ...