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If a business doesn't clear up a pattern of complaints, BBB lowers that company's letter grade or puts custom language on its profile to warn the public about the potential problem, McGovern said.
Zappos has a customer base of over 24 million people. In January 2012, Zappos suffered a data security breach that gave hackers personal information of their customers. While the security breach exposed names, addresses, and phone numbers of Zappos customers, it did not expose the customers' credit card information.
The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.
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US$2 billion (2015) Number of employees. 1,500+. Parent. Amazon. Website. zappos.com. Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. [ 1] The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com.
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A review site is a website on which reviews can be posted about people, businesses, products, or services. These sites may use Web 2.0 techniques to gather reviews from site users or may employ professional writers to author reviews on the topic of concern for the site.