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Instant messaging, Social networking service. License. Proprietary software. Website. line .me /en /. Line is a freeware app and service for instant messaging and social networking, operated by the Japanese company LY Corporation, co-owned by SoftBank Group. Line was launched in Japan in June 2011 by NHN Japan, a subsidiary of Naver.
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The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [55] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [56]