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  2. Responsibility assignment matrix - Wikipedia

    en.wikipedia.org/wiki/Responsibility_assignment...

    Responsibility assignment matrix. In business and project management, a responsibility assignment matrix[ 1] ( RAM ), also known as RACI matrix[ 2] ( / ˈreɪsi /) or linear responsibility chart[ 3] ( LRC ), is a model that describes the participation by various roles in completing tasks or deliverables [ 4] for a project or business process.

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  4. Governance, risk management, and compliance - Wikipedia

    en.wikipedia.org/wiki/Governance,_risk...

    Governance, risk management, and compliance are three related facets that aim to assure an organization reliably achieves objectives, addresses uncertainty and acts with integrity. [ 6] Governance is the combination of processes established and executed by the directors (or the board of directors) that are reflected in the organization's ...

  5. Customer advocacy - Wikipedia

    en.wikipedia.org/wiki/Customer_advocacy

    A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...

  6. Chief compliance officer - Wikipedia

    en.wikipedia.org/wiki/Chief_compliance_officer

    Chief compliance officers play a crucial role in stopping the global escalation of corruption, money laundering, and other economic crimes that deeply corrode societies, especially in less developed regions. By ensuring that companies adhere to legal and ethical standards, CCOs contribute to building fairer societies and promoting good ...

  7. Adobe Technical Communication Suite - Wikipedia

    en.wikipedia.org/wiki/Adobe_Technical...

    Adobe Technical Communication Suite is a collection of applications made by Adobe for technical communicators, help authors, instructional designers, and eLearning and training design professionals. It includes Adobe FrameMaker, Adobe RoboHelp, Adobe Acrobat, Adobe Captivate, and Adobe Presenter . The suite allows users to author, manage, and ...

  8. Regulatory compliance - Wikipedia

    en.wikipedia.org/wiki/Regulatory_compliance

    Regulatory compliance describes the goal that organizations aspire to achieve in their efforts to ensure that they are aware of and take steps to comply with relevant laws, policies, and regulations. [ 1] Due to the increasing number of regulations and need for operational transparency, organizations are increasingly adopting the use of ...

  9. Compliance training - Wikipedia

    en.wikipedia.org/wiki/Compliance_training

    Compliance training refers to the process of educating employees on laws, regulations and company policies that apply to their day-to-day job responsibilities. An organization that engages in compliance training typically hopes to accomplish several goals: (1) avoiding and detecting violations by employees that could lead to legal liability for the organization; (2) creating a more hospitable ...

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