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Learn about the history, growth, and types of IT-BPO industry in the Philippines, a major contributor to the country's economy and employment. Find out how the Philippines became the world's BPO capital and what challenges and opportunities it faces.
A Teletech BPO site in Cainta, Rizal. Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
(24)7.ai is a private company based in California that uses artificial intelligence and machine learning to provide targeted customer service. It offers software and services for chat, voice, analytics, and marketing, and has customers in various industries and locations.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the history, functions and organization of the Philippine revenue service that collects taxes and enforces laws. The BIR was established in 1904 under the American regime and is now under the Department of Finance.
The Securities and Exchange Commission (Filipino: Komisyon sa mga Panagot at Palitan; SEC) is the agency of the government of the Philippines charged with the registration and supervision of corporations and securities, as well as capital market institutions and participants, in the Philippines. The commission promotes investor protection in ...
8888, also known as the Citizens ' Complaint Hotline and the President's Hotline, is a 24/7 national public service hotline operated by the government of the Philippines.It was introduced on August 1, 2016, by President Rodrigo Duterte to allow the public to report poor government front-line service delivery and corrupt practices in all government agencies, government-owned and controlled ...