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Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work. The corrective and preventive action is designed by a team that includes quality assurance personnel and personnel involved in the actual observation point of non ...
Federal Ombudsman of Pakistan. Wafaqi Mohtasib, ( Urdu: وفاقی محتسب ), also known as the Federal Ombudsman, is a governmental institution established by Presidential Order I of 1983, during the tenure of President General Zia ul Haq. The primary mandate of the Wafaqi Mohtasib is to identify, investigate, address, and correct instances ...
Consumer Rights Commission of Pakistan (Urdu: ماموریہ برائے حقوق صارفین پاکستان ), (CRCP) is a rights -based civil initiative registered under the Trust Act, 1882. Established in 1998, CRCP is an independent, non-profit, and non-governmental organization. It largely works through local fund-raising and engaging ...
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
The Pakistan Telecommunication Authority (PTA) ( Urdu: مقتدرہِ ٹیلی مواصلات پاکستان) is the telecommunication regulator of Pakistan, responsible for the establishment, operation and maintenance of telecommunication systems and the provision of telecommunication services in Pakistan. Headquartered in Islamabad, PTA ...
Shikwa" (Urdu: شکوہ, "Complaint") and "Jawab-e-Shikwa" (Urdu: جواب شکوہ, "Response to the Complaint") are poems written by Muhammad Iqbal, in the Urdu language, which were later published in his book Bang e Dara The poems are often noted for their musicality, poetical beauty and depth of thought.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.