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Secure sign in with passkey. Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Set up passkey.
Replace your password with a passkey that is synced across multiple devices. You can log into your account more securely using biometrics or a screen lock PIN. Set up passkey.
PlayStation Support is currently experiencing technical challenges and we are unable to respond to you at the moment. We're doing everything we can to resume our service as quickly as possible. In the meantime, find help on the Support website.
Check the network status. See if there’s any maintenance planned for PSN that might take you offline for a short time – and make sure all services are up and running, in case you’re having trouble connecting.
Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
Find out about how passkeys can make your account more secure, how to set one up and how to sign in to PlayStation™Network (PSN) with a passkey.
How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
Explore the new generation PlayStation 4 and PS5 consoles - experience immersive gaming with thousands of hit games in every genre to rewrite the rules for what a PlayStation console can do.
Find everything you need for help with connecting to PlayStation Network, check PSN status and troubleshoot your Wi-Fi or wired internet connection.
If you lose access to your passkey or PlayStation™Network (PSN) password, you can recover your account online or on your console.