Search results
Results From The WOW.Com Content Network
The Resolution Center is a part of your PayPal account where you can: Report a problem if a product or service wasn’t delivered, or wasn’t as described. Report unauthorized transactions. Report a billing issue such as duplicate charges or a wrong amount charged.
You can check the status of your case at any time in your Resolution Center. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. If your dispute has been escalated to a claim, click View to see the latest status. View your open cases.
Log in to your PayPal account. Click on your existing case in the Resolution Center. Select “File a Claim.”. You must file your claim within 20 days of when the dispute was first opened. Then, we’ll review your case and try to provide a final decision within 30 days.
We make it easy for buyers and sellers to quickly and efficiently track, manage, and resolve disputes. Once a buyer begins the dispute resolution process, we put a hold on that transaction’s funds until things are resolved. If the Buyer and Seller can’t reach an agreement, the dispute can be escalated to a Claim.
One of the simplest ways to resolve a dispute with your customers is to communicate with them. Conversations between you and your customers are easy, secure, and hassle-free in our Resolution Centre.
How to respond to your dispute. First, we'll email to let you know you've received a dispute and place a temporary hold on the transaction funds. Your first step will be to log in to your PayPal account and click on Open cases in the Resolution Center. Click on the Response Required tab to review.
Here's how to escalate a dispute to a claim: Go to your Resolution Center. Click View next to the dispute you want to escalate. Click Escalate issue to PayPal at the bottom of the page. Add any relevant information for escalating the dispute and click Submit.
PayPal may require you to upload documents such as proof of shipment or delivery for a claim. Follow simple steps on the Resolution Center to do so.
If you notice a payment that you didn't authorize, let us know right away through our Resolution Center. To report unauthorized activity on the web: Go to the Resolution Center .
Here's how to open a dispute from the web: Go to the Resolution Center and click Report a Problem. Select the payment and click Continue. Select the reason for your dispute, such as: Unauthorized activity in your PayPal account (a payment you don't recognize or are confident you didn't authorize).