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A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
A job description is a written narrative that describes the tasks, duties, and responsibilities of a position. It may also specify the qualifications, skills, working conditions, and salary range of the job. Learn how job descriptions are developed, used, and managed in organizations.
A COTR (Contracting Officer's Technical Representative) is a federal or state employee who communicates with private contractors on technical matters. Learn about their responsibilities, training requirements and related terms.
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