Search results
Results From The WOW.Com Content Network
Hi, I'm having the same issue. I'm the primary user, I can sign in to the app on the television (using a QR code authenticated against my max account user id), from max website on my laptop - but can not connect using the max app on my iphone.
Every time I try to watch Max on any tv or through an app, it makes me sign in again. It has nothing to do with too many devices logged in or with the password. Even if I watch Max on my main tv one day, don't watch it on any other tv or app in the interim, and then try to watch it again the next day on the same tv, it makes me sign in again.
Click "Sign In" if necessary. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line.
Please send us a private message with your full name and service address to get started. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.
I apologize that you are having this experience signing in to HBO Max. You've definitely come to the right place for help! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle ...
Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
Thursday, March 21st, 2024 12:53 AM. Closed. Forced Sign In to HBO Max, All Profiles Lost. Last night, entering MAX, we were forced to sign in via provider. Following this theatrics, we eventually appeared to be signed in and found our profiles completely trashed (missing) and nothing saved from our previously existing profiles.
I have ongoing issues with Max app staying logged in on my TV. I get Max thru my Xfinity service. I have no issues with any other app. I am also able to access Max on my phone and computer without any problems. . I have spent over 3 hours on the phone over the last few weeks and still have no resolution. Why can’t anyone help me with this.
They, HBO, reset/deleted my HBO Max account, kicked off all my devices, had me log back in. NO FIX. As soon as I link HBO Max to Xfinity I'm logged in and cannot watch any premium shows. Account subscription status still says "You HBO Max subscription through Xfinity has expired".
Most responses to these HBO Max issues only address hardware (i.e., the X1 box or wifi signal). Yet, HBO Max is an app (aka software). Signing out & signing back in is like Ctrl+Alt+Del back in the good old days.