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Computer-supported cooperative work ( CSCW) is the study of how people utilize technology collaboratively, often towards a shared goal. CSCW addresses how computer systems can support collaborative activity and coordination. [1] More specifically, the field of CSCW seeks to analyze and draw connections between currently understood human ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
An Inter-organizational system is an information system shared by one or more suppliers and customers. Organizations might pursue an interorganizational system for the following reasons: Reduce the risk in the organization. Pursue economies of scale. Benefit from the exchange of technologies. Increase competitiveness. Overcome investment barriers.
The Association for Computing Machinery (ACM) defines human–computer interaction as "a discipline that is concerned with the design, evaluation, and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them". [ 4] A key aspect of HCI is user satisfaction, also referred to as End-User ...
An operating system ( OS) is system software that manages computer hardware and software resources, and provides common services for computer programs . Time-sharing operating systems schedule tasks for efficient use of the system and may also include accounting software for cost allocation of processor time, mass storage, peripherals, and ...
Operations support systems ( OSS ), operational support systems in British usage, or Operation System ( OpS) in NTT [ 1], [ 2] are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network ...
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Computer-supported collaboration. Computer-supported collaboration research focuses on technology that affects groups, organizations, communities and societies, e.g., voice mail and text chat. It grew from cooperative work study of supporting people's work activities and working relationships. As net technology increasingly supported a wide ...