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A help desk is a software tool or team of human agents that enable a company to support its customers in real time. The help desk serves two primary functions: It answers questions customers may have about products or services. It assists customers with technical support and solutions to problems. A help desk system streamlines support requests ...
View global contacts Escalate an issue. Request assistance with an unresolved issue. Report a problem submitting a case or registering for support. IBM’s technical support site for all IBM products and services including self-help and the ability to engage with IBM support engineers.
Use either of the following methods to contact the Help Desk: Click "Report a problem submitting a case or registering for support." You'll find this link at the bottom of all pages in the IBM Support Community. Send an email requesting assistance to mysphelp@us.ibm.com.
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Open source projects, knowledge resources, and developer advocates are ready to help. What will you create? IBM Community Connect with other developers via forums, blogs, files and face-to-face networking. IBM Partner Support Desk Get personalized, proactive support to navigate Partner Plus Programs.
An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades.
El help desk cumple dos funciones principales: Responde las preguntas que los clientes pueden tener sobre productos o servicios. Ayuda a los clientes con soporte técnico y soluciones a problemas. Un sistema de help desk agiliza las solicitudes de soporte dentro de una única interfaz. Incluye características de automatización y ...
On the IBM SPSS Statistics Support page, you will find support information related to downloading software, opening support tickets, obtaining software authorization codes, and much more. Visit the Support page. The Subscription application does not require authorization codes. Use your IBMid to activate the software.
A service-level SLA is a contract that details a defined service that is provided to multiple customers. If a provider offers a product with the same level of service and support regardless of the customer, they might use a service-level SLA. For example, IT service management (ITSM) teams might use a common SLA for all customers that outlines ...
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